1. Shipping policy
We deliver printers and accessories through trusted courier and logistics partners.
- Dispatch time: Orders are usually dispatched within 1–3 business days after successful payment, unless stated otherwise on the product page.
- Delivery time: Most orders are delivered within a reasonable timeframe depending on your location and courier coverage.
- Shipping charges: Shipping fees (if any) are shown at checkout before you confirm your order. Some products may qualify for free delivery promotions.
- Tracking: Once dispatched, we usually share a tracking link or AWB number so you can follow your shipment with the courier.
2. Checking your order on delivery
When your order arrives, please check the outer packaging for visible damage and ensure you have received the correct product and quantity. If you notice serious damage or a wrong item, please report it to us as soon as possible (see section 4 below).
3. General return & refund policy
Our goal is to make returns simple and fair while respecting the nature of electronic and consumable products like printers and ink/toner.
- Return window: Eligible items can typically be requested for return within 7 days of delivery, counted from the date shown in the courier delivery status (unless a different period is mentioned for a particular product).
- Condition of items: To qualify for a return, items must be unused, in their original packaging, with all accessories, cables, manuals, and labels intact.
- Inspection: Returned products are inspected once we receive them. Refunds or replacements may be declined if the product shows signs of misuse, physical damage, unauthorised repair, or missing accessories.
- Refund method: Approved refunds are generally processed to the original payment method within a reasonable time after inspection. Depending on your bank or payment provider, it may take additional days for the amount to appear in your account.
4. Damaged or defective on arrival (replacement)
If your printer or accessory is delivered damaged or not functioning out of the box, we treat it as a “Damaged/Defective on Arrival” (DOA) case.
- Reporting time: You must notify us within 48 hours of delivery via email or the contact form, along with clear photos/videos showing the damage or issue.
- Verification: Our team may ask for additional details or basic troubleshooting steps to confirm whether the product is defective or if it can be resolved with setup assistance.
- Replacement process: Once verified as DOA, we may arrange a pickup and send a replacement unit of the same model, or guide you to an authorised service centre if the brand requires it as part of their DOA policy.
5. Exchange and replacement policy
Our exchange and replacement policy is focused on resolving genuine issues with delivered products, not on changing decisions after normal use.
- Like‑for‑like replacements: In most cases, replacements are limited to the same model and configuration as the original order (for example, replacing a faulty unit with a fresh unit of the same model).
- Model exchanges: Requests to exchange for a different model (e.g., upgrading from inkjet to laser) are treated separately, may not always be allowed, and may involve price differences, restocking fees or additional shipping charges.
- Eligibility: Only products that pass our return inspection and meet the return window criteria can be considered for exchange or replacement, unless required otherwise by law or manufacturer DOA policies.
6. Non‑returnable and special case items
Some categories of products cannot be returned or exchanged due to their nature or hygiene/safety reasons.
- Opened or partially used ink/toner cartridges, refill bottles or consumables (unless they are defective/DOA and reported promptly).
- Products damaged due to misuse, unauthorised repairs, physical damage, or incorrect installation.
- Products purchased under “clearance”, “open box”, or similar special offers where the listing clearly mentions that returns are not accepted, except where required by law.
7. Return shipping and costs
Return shipping responsibility depends on the reason for the return.
- Our fault: If the item is defective on arrival, damaged in transit, or we sent the wrong product, we usually cover or reimburse reasonable return shipping costs or arrange pickup where possible.
- Customer choice: If you return or exchange a working product due to change of mind, wrong model ordered, or similar reasons (where allowed), you may be responsible for return shipping and any applicable handling/restocking fees.
8. Manufacturer warranty and service
Most printers come with a manufacturer warranty that covers hardware faults for a defined period (for example, 1 year carry‑in or on‑site service).
After the initial DOA/return window, issues are usually handled directly under the manufacturer’s warranty through their authorised service centres. We are happy to help you find the right service contact, but final decisions on repair or replacement under warranty rest with the manufacturer.
9. How to request a return, replacement or exchange
To raise a request, please contact us with the following details:
- Order ID and date of purchase
- Product name and model
- Clear description of the issue or reason for return/exchange
- Photos or short videos showing any damage, defect, or packaging condition
You can reach us via the Contact page on this website or by email at:
Email: support@reliableit.sbs
10. Changes to this policy
We may update this policy from time to time to reflect changes in our processes, courier partners, or legal requirements. The latest version will always be available on this page, along with the effective date at the top.